Refund Policy
Effective Date: August 8, 2025
Company: Uptown Notary & Signing Co., LLC
Location: 701 Commerce St., Ste 615, Dallas, TX 75202
1. General Policy
All notarial acts and professional services provided by Uptown Notary & Signing Co. are final and non-refundable once performed. This is in compliance with Texas Government Code § 406.024, which prohibits refunding fees for completed notarial services.
2. Non-Refundable Services
The following services are strictly non-refundable once commenced or completed:
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Notarial Acts (Acknowledgments, Jurats, Oaths, Affirmations, Copy Certifications, etc.)
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Loan Signing Agent Services
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Apostille Facilitation (once the document has been submitted for processing)
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Fingerprinting Services
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I-9 Verifications
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Wedding Officiation
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Field Inspections
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Document Printing
3. Prepaid Services
If you prepay for a service and cancel before any work has started, a refund may be issued minus a $25 administrative fee to cover scheduling, preparation, and processing costs.
4. Travel & Convenience Fees
Mobile service travel fees, courier fees, shipping charges, and any third-party service costs are non-refundable once incurred, regardless of whether the notarial act or service is completed.
5. Client Responsibility
It is the client’s responsibility to ensure:
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All documents are complete, accurate, and ready for notarization or facilitation.
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All required signers are present with proper identification at the scheduled appointment.
Failure to meet these requirements will result in the service being marked as rendered, and no refund will be provided.
6. Apostille Facilitation Specific Terms
Due to the involvement of third-party processing (e.g., Texas Secretary of State, couriers, and shipping providers), no refunds will be issued once a document has been submitted for processing, even if processing times extend beyond the initial estimate.
7. Dispute Resolution
If you believe a refund is warranted due to an error on our part, you must submit a written request to info@uptownnotarysigning.com within 5 business days of the service date. All refund decisions are at the sole discretion of Uptown Notary & Signing Co.